FAQ Page

Returns and exchanges

What is the return policy?

We will offer a full refund within 30 Days, no questions asked.* We want you to be thrilled with the purchase you make.

Refunds are returned in the original form of payment. The buyer is responsible for shipping and handling on returns.

*Please note that if the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend that you bring items into your local Pakmail to ensure packing is handled properly.‍

Click Here to Start a Return

My item arrived damaged, what can I do?

We will gladly send you a new item. Please text or email a photo of the damaged item to (970) 633-2717 or support@studiomadegoods.com and a detailed description of the damages.

Can I change or cancel my order?

Yes, you can cancel an item or modify your order within 24 hours by sending the request to support@studiomadegoods.com with "Order Cancellation" in the headline.

When will my shipment arrive?

Handmade works will arrive within 1-3 weeks from when the order was placed. Soon after you receive the order confirmation, you will be sent a tracking number. If you have trouble with your tracking number or have any questions please reach out to support@studiomadegoods.com

Artist Applications

When will I hear back about my application?

Applications are responded to on a first-come first-serve basis. We will respond to every application within 1-2 weeks. If you do not hear back after 2 weeks, please reach out to apply@studiomadegoods.com

My photos would not upload - help?

Sometimes technology fails us, good thing we have options!

Here are a few for you:
1. Email files via WeTransfer to apply@studiomadegoods.com
2. Attach photos individually and send to apply@studiomadegoods.com

Does it cost to have items on the site?

No. Unlike many other online artisan shops, there is no upfront fee for having your items posted on Studiomade Goods.